Terms of Use

1. Acceptance

These terms apply when you use the LOCKD•N website or mobile app, buy a LOCKD•N band, or subscribe to a paid plan. If you do not agree with them, please do not use the service.

2. Your account

You are responsible for your account and for anything done through it. Keep your password private and tell us promptly if you think someone else has access. You must be at least 13 years old to hold an account.

3. Your profile content

Anything you put on your profile is published to whoever taps your band or opens your link — that is the purpose of the product. You keep ownership of what you upload, and you grant us only the permission needed to host and display it. Do not publish content that is unlawful, infringes someone else's rights, impersonates another person, or is intended to deceive. We may remove content or suspend an account that breaks this.

4. Buying a band

• Prices are shown in US dollars and include our payment processing costs. Shipping is shown separately at checkout before you pay.
• Payment is taken by Stripe. Your order is confirmed only once Stripe confirms the payment — until then it is not accepted.
• We ship worldwide. Delivery times vary by destination and are estimates, not guarantees.
• International orders may attract customs duties or import taxes. These are set by the destination country and are payable by the recipient. They are not included in the price you pay us.
• Each band carries an activation code. Activating a band links it to your account. Treat the code like a key — anyone with an unactivated band and its code can claim it.

5. Cancellation and refunds

• You can cancel an order yourself, free of charge, at any time before it ships — in the app or on the website, under My Orders. If you have already paid, the refund is issued automatically to your original payment method.
• Once a band has been prepared for shipping, cancellation goes through support rather than the app, so we can recover the band.
• Refunds are returned to the original payment method. Your bank typically takes 5–10 business days to show them.
• Bands are personal items linked to an account. Once a band has been activated it can normally only be returned if it is faulty.
• If a band arrives damaged or faulty, contact us and we will replace it or refund it.

6. Subscriptions

Pro and Business subscriptions are sold through the Apple App Store or Google Play, not by us directly.

• Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the period ends.
• You can manage the subscription and turn off auto-renewal in your Apple ID or Google Play account settings after purchase. We cannot cancel a store subscription on your behalf.
• If a plan offers a free trial, any unused part of it is forfeited when you buy the subscription.
• Cancelling stops the next renewal. You keep the paid features until the end of the period you have already paid for.
• Refunds for subscriptions are handled by Apple or Google under their own policies.

7. Service availability

We aim to keep LOCKD•N running continuously but do not guarantee uninterrupted service. We may change or discontinue features, and will give reasonable notice before removing something you rely on.

8. Our intellectual property

The LOCKD•N name, branding, software and band designs remain ours. Buying a band gives you the band and the right to use the service — not a licence to our brand or software.

9. Ending your use

You can delete your account at any time in the app, or at lockdnapp.com/delete-account. We may suspend or close an account that breaches these terms or is used unlawfully. Deleting your account releases your bands and removes your profile; order records are retained where the law requires.

10. Liability

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss such as lost profits or lost business opportunities.

11. Governing law

These terms are governed by the laws of the State of Michigan, United States, and the courts of that state have exclusive jurisdiction, except where the mandatory consumer law of your country of residence gives you the right to bring proceedings locally.

12. Changes

If we change these terms we will update the date at the top of this page. Continuing to use LOCKD•N after a change means you accept the updated terms.

13. Contact

digitalhandshake@lockdnapp.com